Java, Scala, Python & .NET Recruitment Specialists

Product Owner - User Onboarding - London

Media - IT
Ref: 229 Date Posted: Saturday 19 Jun 2021
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Spectrum Search are delighted to be recruiting a Product Owner – User Onboarding for a leading international broadcaster for a hugely exciting, digital OTT project with a focus on Entertainment to be based out of the London office.

 

Your key responsibilities as a Product Owner – User Onboarding:

  • Starting with the customer onboarding flow, help define retention strategy as part of the overall product roadmap
  • Consider onboarding for each customer segment and treat it as a specific aspect of user experience design
  • Benchmark customer satisfaction over time
  • Defining requirements, identifying solutions and ensure the backlog and roadmap are aligned to business objectives and deliverables
  • Exploiting market and technology trends to build a customer-centric and profitable product
  • Improving and optimising the product by closely collaborating with Business Intelligence, Marketing and other key global stakeholders
  • Collaborating with developers, UX/UI designers and stakeholders to solve problems and thinking of the most innovative ways to improve customer experience
  • Translating business vision and the needs of our stakeholders into actionable user stories
  • Translating the business strategy and expected capabilities into features, epics, and stories that are allocated to suitable digital products
  • Building deep understanding of business requirements, personas, user journeys, business processes, and customer experience
  • Leveraging knowledge of connected industries to design domain models that are simple to understand, highly functional, and simple to manage
  • Bringing Customer First, Mobile First, Cloud First and Agile mindset to coach key stakeholders to problem solve in a way that reduces solution complexity and builds scalability
  • Developing and managing the program and solution backlogs for agile releases
  • Driving adherence to industry standards to reduce bespoke work and ease upgrades
  • Checking quality of outputs to ensure the delivered solution meets requirements

 
What we are looking for in you as a Product Owner – User Onboarding:

  • You are customer-focused Product Owner/Manager, Business Analyst or have related experience in Marketing with more than 3 years of experience in delivering media/OTT products/projects
  • End-to-end experience managing front-end, back-end and CRM/billing aspects of a b2c product
  • You are passionate, engaging, flexible and persuasive – able to engage across a wide range of technical and non-technical stakeholders; articulate strategic vision to key stakeholders
  • Strong analytical skills and ability to use data & metrics to back assumptions, recommendations and drive actions
  • Proactive, data-driven approach to making decisions and focused on getting things done
  • A multidisciplinary approach to solving problems
  • Strong experience working within agile environments, managing complex product backlogs
  • Passion and enthusiasm for everything digital and, ideally, sport
  • Strong understanding of digital design concepts across multiple screens and basic understanding of prototyping tools
  • Customer-centric and outcome-focused approach to delivery
  • Strong track record in a product owner role, working in distributed scaled Agile teams, preferably spanning multiple countries and cultures
  • Excellent stakeholder engagement, management and consulting skills to draw out the real business needs
  • Pragmatism to collaborate and define items of most value and build a roadmap to deliver rich and usable capability in the quickest possible time

 

This is a fantastic opportunity to join a large scale digital project in a truly key role, for more information, do not hesitate to apply.

 

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